Delivery and Returns
New Zealand: 3-5 working days
FREE SHIPPING ON ALL ORDERS IN NEW ZEALAND
*Please note, signatures will not be gained for rural addresses. Parcels will be left onsite as normal mail is.
Faulty items are refunded or exchanged on approval from the manufacturer and where possible, a replacement will be sent pending approval from the manufacturer. CBR is not liable for faulty stitching, zippers, fabric or incorrectly labelled or sized items and requests to investigate such is sent via the manufacturer. Allow a minimum of two weeks for this claim to be processed.
Returns and Exchanges
There is nothing worse than ordering something online that isn't what you expected it to be. We promise to provide you with an honest and true representation of all the items we sell, in the odd case you want to return the items we provide a 10-day return policy which includes exchange or store credit from receipt date for full priced purchases.
However, the following conditions apply:
- You must send goods back to us via a traceable method
- You must cover the return shipping costs
- CBR do not take responsibility for any items lost in the process of returning to us - hence why we insist on a traceable method
- Due to hygiene reasons we can not return or exchange swimwear, underwear or earrings unless otherwise faulty
- CBR will raise a credit note or exchange the item for another item only once the item has been returned and accepted. No refunds will be given unless an item is deemed faulty in which case a repair may take place or a new item issued.
- All items must be in the condition that they were shipped, unused and with all original tags and receipts. We cannot accept garments that have makeup stains and/or smell of perfume.
How to Return and Exchange Items
Returned items are at your own cost via a track and trace method. CBR will not reimburse for postage costs.
If you wish to exchange/return please follow these steps:
- Email us at firstname.lastname@example.org to let us know you are returning items
- Send the items to us via a traceable method, e.g. track and trace courier
- After accepting the item, CBR will raise a credit, exchange or refund you (please note that refunds will only be processed if the item is faulty).
Please ensure you have read and met the above conditions before requesting an exchange/return.